Get in Touch with LiveStrong Treadmills

Most LiveStrong treadmill models come with comprehensive warranty coverage on frame, motor, parts, and labor. Specific coverage varies by model—check the product documentation included with your treadmill or contact our support team for detailed warranty information on your specific model.

Email us at hello@livestrongtreadmill.com with your model number, serial number, and a description of the issue or part needed. Our support team will guide you through the warranty claim or parts ordering process and provide shipping and installation assistance where applicable.

Product manuals, assembly guides, and troubleshooting resources are available in our Support & Care section. If you need a replacement manual or cannot find documentation for your specific model, contact us with your model number and we’ll provide the appropriate files.

Return and exchange policies vary based on where you purchased your LiveStrong treadmill. If purchased through an authorized retailer like Amazon, their standard return policies apply. Contact us for guidance on return authorization, packaging, and shipping instructions for warranty-related returns.

Assembly is typically a straightforward DIY process with the included instructions and tools. For professional assembly assistance, many retailers offer white-glove delivery and setup services at the time of purchase. Contact us if you need recommendations for local assembly services in your area.

Order tracking depends on your point of purchase. If you ordered through Amazon or another retailer, use their order tracking system. For direct inquiries about shipping status, delivery estimates, or order issues, email us with your order number and we’ll coordinate with the retailer or shipping carrier to provide updates.